We offer a professional cleaning service and these terms and conditions apply to any business booked with us. We may add to or alter these terms and conditions from time to time and any alterations or additions will apply to new business thereafter but not to existing contracts. Our Cleaning Service may be ordered by telephone, e-mail or online and the client agrees to be bound by these terms and conditions:
The Client agrees to the following:
To pay House Soclean Cleaning Services agreed weekly or monthly part of the hourly rate and the Cleaner the balance of a minimum of 2 or 3 hours on each visit.
To pay House Soclean Cleaning Services by Credit/Debit Card/PayPal weekly or monthly.
To deal directly with House Soclean Cleaning Services with regard to increasing, decreasing or moving your Cleaners day(s) or hours. If you need to cancel your Cleaner we do require at least 48 hours notice, if it is less than 24 hours notice then we would need to charge you for the minimum of 3 hours that you would have had.
To supply all the necessary cleaning materials, including fully operational hoover and steam iron (as appropriate).
Workers should not be asked to clean the exterior of buildings or the exterior of windows -only the interior of buildings.
House Soclean Cleaning Services agrees to the following:
To supply the Client with a Cleaner for the duration of the agreement.
To replace a Cleaner within 48 hours if you Cleaner is off sick.
To replace the Cleaner when she is on holiday (although we cannot guarantee you will get your usual cleaning day).
If we change your Cleaner we will contact you first. We never send a stranger into your home without you prior knowledge and consent.
Cleaner Duties include:
Clean inside windows (only on request with additional time)
Make bed (only on request with additional time)
Clean oven (only on request with additional time)
The Cleaners are not liable under the following circumstances:
The products you supply cause damage to your items.
Should you have expensive items that need to be cleaned. You need to ensure that the products you supply will not damage your items.
When they are following your instructions.
When items break due to natural wear and tear
When an incident occurs out of their control i.e. wind knocking over a picture frame.
You are responsible for supplying the Cleaner with clear written instructions on the products you use and where you want them to be used.
Although our Cleaners will always do their best no matter what you ask of them, we would always advise you to get a specialist in to clean delicate furniture or furnishings.
Our Cleaners are liable for damages when they have physically caused the damage i.e dropping a plate, iron burn on clothes, spilling fluids etc.
They should not be asked to move heavy furnishings; wash dishes that have been left for days; clean chandeliers and very high tops; dispose of personal hygiene or similar items or clean outside the building.
Our Cleaners are self-employed and therefore if they do not work they do not get paid and if we know you do not need them we do pass them other work..
The Client will supply all the necessary cleaning and ironing materials which must include a working vacuum cleaner and a fully operational steam iron and ironing board, if ironing is required.
The Client will give all instructions as to hours to be worked and duties to be performed direct to the Cleaner and shall be responsible for employing-and terminating the employment of the Cleaner.
The Client must provide a clear set of instructions for the Cleaner and must only require him or her to do interior domestic cleaning or ironing.
The Client is responsible for paying any Cleaner used by the Client in cash (or by other method agreed by the Client and the Cleaner) weekly in arrears at the agreed hourly rate.
The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.
In the event that the client is not satisfied with the standard of work, he/she should contact the office not more that 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the service will not consider any complaints which are notified after such period of 24 hours.
In the event of a complaint the client will allow us to send a cleaner back to the clientâ€™s property to complete the work to the client’s satisfaction and House Soclean will not normally refund any payment if the cleaner is not permitted to return to the client’s property to complete the job.
All cleaning equipment should be safe and in full working order. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
As a benefit to the Client each Cleaner employed by the Client through House Soclean will be covered by an insurance policy which includes public liability cover providing for a maximum payment of Â£1,000,000 in the event of damage to or loss of the Clientâ€™s property provided that this damage or loss is caused by the negligence or omission of the Cleaner.
The Client acknowledges and confirms that each Cleaner is not employed by House Soclean and that, save as otherwise provided herein, House Soclean shall not be liable for any act, default or omission of the Cleaner. For the avoidance of doubt, House Soclean shall be liable for any negligent act, default or omission of House Soclean which directly causes loss to the Client.
The Client acknowledges and agrees that House Soclean does not have access to police or criminal records when vetting Cleaners and cannot be liable for false or misleading information provided by Cleaners in relation to such matters.
The insurance policy does not cover theft of property or possessions or loss or damage caused by bleach or any substances containing bleach.
House Soclean is not a laundry service and can therefore not be held accountable for any colour flood or item shrinkage. It is the responsibility of the Client to ensure that you have fully briefed your cleaner if you wish them to do laundry for you.
The insurance policy is subject to the terms and conditions, and any exclusions, set out in the policy, a copy of which is available from House Soclean on request, and the Client shall be bound by such terms and conditions, and exclusions. However, the main conditions for making an insurance claim are as follows:
The Client must make a statement concerning the damage, how it was caused and the value. The Client must also provide receipts or quotes in respect of such damage;
The Cleaner must issue a statement as above and admitting that the damage was caused by their own fault or negligence;
A claim form will then be completed by House Soclean, following which the Client must liaise with the insurance broker appointed to handle the claim;
For a period of 12 months following termination of this Agreement the Client will not employ or use the services of any Cleaner who is or has been contracted as a cleaner by the Client through House Soclean.
The Client will not refer any Cleaner introduced by House Soclean to any other person except through House Soclean.
If at any time within the first 30 days, from the date of this contract, you are not completely satisfied with our service we provide we will cancel the contract with immediate effect.
After the first 30 days of taking up this contract (from the date this contract was made) you may terminate this agreement by writing to House Soclean Cleaning Services, giving not less 30 days notice.
We may end this agreement by writing to you giving you not less than 30 days notice, In respect of bad payees we reserve the right to demand repayment of any outstanding debts on the Account (with interest and charges), or require you to close the Account at any time and we may also refuse to provide you with our services.
This agreement is treated as made as soon as we place a Cleaner with you.
House Soclean Cleaning Services reserves the right to amend the Terms & Conditions as necessary.